Case Studies – Managed & Staffing Services

CHALLENGE
A 300 person professional services organization was significantly impacted by COVID-19 and forced to furlough most of its IT staff, while delicately balancing the need to ensure business continuity with remote workers. Compounding this issue, remaining members of the IT organization found themselves ill or caring for those that had become ill, and employees found themselves unable to get the support they needed to properly perform their work from home.

SOLUTION
Aqueduct’s Staffing and Professional Services organizations were ready to support our customer in their time of need. Aqueduct developed a flexible support option by having two engineers quickly document standard operating procedures and the current state environment. Within 48 hours, Aqueduct was able to support the customers end users by providing a pay as you go retainer as an extension and in some cases temporary replacement for the internal IT organization.

This model allowed the customer to get on-demand gap coverage to support end users. In addition, with no constraints of a contract, term, or volume commitment, the customer was able to balance their limited budgets most effectively to continue supporting their organization. As IT stabilized, they continued to use Aqueduct resources on demand, providing quicker resolution for their executive teams and to support technologies in which they didn’t have deep technical skills.