Managed Services
Technology, processes, and personnel to guarantee operational health.
Recognized nationally as one of the nations top solution providers for our innovative approaches to Managed Services and exceptional customer service, Aqueduct Technologies provides a comprehensive suite of technology, process, and personnel delivered as a service to give you the peace of mind that your technology investment will continue to operate and perform for your business. We believe that providing managed services is built upon critical building blocks that ensure the health of your environment both today and tomorrow.
We also understand that every organization is unique in the level of support required, the technology that they have deployed, as well as their standard operating procedures. Whether it’s proactive tools to monitor your environment’s health, 24×7 monitoring and validation, assistance with the operations for your critical infrastructure, or outsourcing of support, Aqueduct Technologies has a solution for you.
Advantages of Aqueduct’s Managed Services
- 24x7x365 Live Support
- Faster time to resolution with leading technical talent
- Alert noise reduction
- Increased cost efficiency and scalability
- Direct access to VAR capabilities
- Unparalleled support utilizing our premier service offering, Q-Lifecycle
Managed Services Portfolio
Aqueduct Technologies Managed Services can provide your organization with the flexibility it needs to appropriately support its infrastructure, applications, and end-users. Customers can choose from any of the following offerings on a per device per month basis:
Managed Infrastructure
Infrastructure management and monitoring of your workloads & applications on-prem, hybrid, and in the cloud
Managed Security
Protect your organization with fully managed intrusion detection & response, risk prevention, and user awareness training
Managed Collaboration
Includes managed voice, video, messaging, contact center, and connectivity for your collaboration services
HelpDesk Services
Managed support of your end-user infrastructure including endpoint security, productivity, and connectivity
Service Levels
We understand your operational needs may change over time. Whether this is the level of support you require, the type of technology, or a potential gap in coverage, Aqueduct’s support and technical expertise can provide the best solutions to keep up with your business requirements. Aqueduct offers three levels of support for on-premise, cloud, and hybrid customers:
Q-Watch
Monitors customer environments, verifies and validates alerts, and provides appropriate escalation and notification.
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Q-Support
For customers that may lack expertise or the resources for certain technologies,
Q-Support provides 24×7 proactive and reactive management of our customer’s critical infrastructure.
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Includes Q-Watch services
Q-Lifecycle
Our highest level of support provides proactive care such as in-depth quarterly reviews, recommendations & remediation for upgrades, patches, and bug fixes, and implementation services.
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Includes Q-Watch and Q-Support services
Solutions to fit your business
In addition to our robust Managed Services portfolio, Aqueduct Technologies offers a range of supplemental services to meet and exceed your business needs. We have a variety of As-a-Service solutions available as add-ons or standalone solutions, such as SOC-as-a-Service and Backup-as-a-Service. For our Managed Services customers, you have the option to add Hardware-as-a-Service and Laptop imaging as add-ons.
Interested in learning more? Visit our Contact us page and a member of our team will reach out to you shortly.
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