What’s Next: Zero Trust for the 2025 User
With AI-driven threats and hybrid work environments now the norm, traditional perimeter-based security simply can’t keep up. Zero Trust Architecture (ZTA) has become a foundational strategy, ensuring that every access request is verified continuously, regardless...
Want Better CX and EX? Here’s How AI Is Making It Possible
Customer experience is changing fast, and so are the platforms that support it. As AI becomes more sophisticated, businesses have powerful new ways to engage with their customers. To break down what’s really happening in this space, Adam Sugarman, Director of Carrier...
7 Insights into Aqueduct’s “Customer for Life” Methodology
In many organizations, the main goal of a Customer Success Manager, or CSM, is to support all customers as they transition through the sales process into the support phase. Rather than functioning as a customer support agent, CSMs form a direct relationship with...
The Key to Navigating the Evolving Landscape of Cybersecurity Regulations
With recent cybersecurity regulations now mandating organizations to implement and maintain cybersecurity programs, it is essential to build out one that protects your organization’s digital assets and data from various threats, including cyberattacks, data...