Frequently Asked Questions

Yes. Aqueduct Technologies has received specific industry recognition for its cybersecurity work, including placement on the CRN Security 100 list for 2025, in addition to the CRN Solution Provider 500, Tech Elite 250, and MSP 500 lists.

Yes. Agentic AI voice is part of Aqueduct’s Carrier Services consulting portfolio, helping organizations leverage AI-driven voice capabilities for automation, customer interaction, and communications modernization.

Aqueduct Technologies helps organizations achieve outcomes including comprehensive data protection, cloud migration and repatriation strategies, agile infrastructure with virtual server infrastructure (VSI), simplified operations through hyperconverged infrastructure, cyber resilience across data and AI workloads, unstructured data solutions, accelerated AI and machine learning with NVIDIA-powered solutions, and high-performance all-flash data center modernization.

Aqueduct Technologies’ Data & AI practice is supported by strategic partnerships with Cisco, NetApp, Nutanix, Pure Storage, Rubrik, Cyera, Island, NVIDIA, APC by Schneider Electric, and VMware by Broadcom, among others.

Yes. Aqueduct Technologies offers network assessments, wireless assessments, wireless site surveys, and ISE assessments as part of its consulting services. These strategic advisory engagements are designed to understand your current environment before any solution is recommended or deployed.

Yes. Aqueduct has delivered complete network and collaboration infrastructure buildouts for new office environments. In one engagement, a multi-national financial services firm moving into a new 100,000 sq. ft. headquarters required a full network buildout, and Aqueduct delivered wired and wireless networking, AV solutions, and ISE, along with 24×7 managed services post-deployment.

Yes. Inventory control and billing consolidation is one of the core outcomes Aqueduct helps customers achieve through its Carrier Services practice. Aqueduct manages vendor sourcing, contract management, and invoice reconciliation — bringing visibility and control to organizations that are managing telecom spend across many locations or carriers.

Yes. Aqueduct Technologies offers penetration testing both as a one-time consulting engagement and as an ongoing managed service — penetration testing as a service — for organizations that want continuous testing rather than point-in-time assessments.

Yes. Aqueduct Technologies has successfully managed complex, large-scale network rollouts under aggressive timelines. In one engagement spanning 150 locations, Aqueduct used a six-phase methodology — covering solution design, provisioning, adoption, rollout, training, analytics, and concierge services — to deliver a full network infrastructure refresh. This included project management, warehousing and off-site configuration, dedicated on-site engineers, and coordinated cabling across all locations, with the majority of sites completed within six months.

Aqueduct Technologies provides IT consulting, value-added reseller (VAR) services, and managed services. The company helps organizations plan, deploy, and operate technology solutions across four practice areas: Enterprise Networking, Cybersecurity, Data & AI, and Carrier Services. Approximately 70% of Aqueduct’s staff are engineers, architects, and consultants.

Yes. Aqueduct Technologies helps organizations modernize aging data center environments. In one engagement, a leading industrial technology company required updated server and storage platforms across its manufacturing and distribution sites, and Aqueduct architected, designed, and deployed modern infrastructure — resulting in 30% faster production system response times and a 25% increase in operational throughput.

Yes. Aqueduct Technologies offers an AI Security Assessment and an AI Readiness Workshop as part of its Data & AI consulting services. These engagements are designed to help organizations understand their current infrastructure’s ability to support AI and machine learning workloads before making investment decisions.

Yes. Aqueduct Technologies provides DDI services — DNS, DHCP, and IP address management (IPAM) — as part of its Enterprise Networking practice. Aqueduct partners with Infoblox, a leading DDI vendor, to deliver centralized and secure IP/DNS/DHCP services.

Yes. Aqueduct Technologies uses a proprietary vendor-agnostic research tool to provide simplified, data-driven insights for connectivity decisions. This tool helps organizations compare carriers, data centers, and connectivity options across cost, performance, and location criteria — enabling confident technology decisions and cost optimization without being tied to a single vendor’s perspective.

Yes. Aqueduct Technologies provides telco, mobile, and SaaS expense management as part of its Carrier Services portfolio. In one engagement, a large national healthcare organization with 2,000+ mobile devices needed to control costs and improve internal processes. Aqueduct introduced a wireless expense management (WEM) platform that reduced spend by 20%, integrated with the customer’s ITSM platform, and created visibility and reporting the organization did not previously have — enabling management decisions and mobility policy enforcement.

Yes. Aqueduct Technologies offers Strategic Planning Sessions as part of its consulting services — collaborative workshops designed to align your technology roadmap with your business goals. These sessions help organizations define key objectives, assess current capabilities, and map out a clear, scalable path forward before any technology investment is made. Aqueduct takes a vendor-agnostic approach, meaning recommendations are based on what fits your environment, not on any single vendor relationship.

Yes. Aqueduct Technologies designs and deploys zero trust and secure access architectures including SASE and SSE. In one engagement, a wealth management organization needed a zero trust platform, and Aqueduct implemented SASE, SSE, segmentation, and SOC services with 24/7/365 incident detection and response, resulting in end-to-end security with real-time threat management.

Yes. Aqueduct Technologies offers third-party risk management assessments and ongoing third-party risk management programs. In one engagement with a global organization, Aqueduct designed and deployed a full TPRM program, conducted primary and secondary vendor assessments, and reduced vendor risk exposure by 40% across key vendors in the first year.

Yes. Vulnerability management and patch management are available both as VAR implementation services and as ongoing managed services. Aqueduct offers vulnerability management as a service and patching as a service, enabling organizations to proactively identify and address security gaps on a continuous basis.

Yes. SD-WAN and multi-cloud connectivity is a core capability within Aqueduct’s Enterprise Networking practice. Aqueduct provides architecture, design, and deployment of SD-WAN solutions, and also offers Journey Sessions on SD-WAN transformation to help organizations plan their approach before committing to a solution.

Yes. Aqueduct Technologies helps organizations develop and execute cloud migration and repatriation strategies. In one engagement, an asset management firm wanted to shift to an as-a-service model to reduce CapEx, and Aqueduct migrated their infrastructure to IaaS and implemented disaster recovery as a service (DRaaS), resulting in a flexible, resilient, and cost-efficient infrastructure model.

Yes. Aqueduct Technologies has deployed data security and file management solutions for organizations that need to control who can access sensitive information and track it for compliance purposes. Using Pure Storage for high-performance storage and Varonis for data classification, permission management, and audit logging, Aqueduct can help organizations centralize files, automate access rights, and maintain a verifiable chain of custody — critical for industries like legal, financial services, and healthcare.

Yes. Aqueduct Technologies provides data security posture management (DSPM) and CSPM/CNAPP capabilities as part of its Data & AI portfolio. The company partners with Cyera for data security and works with organizations to achieve comprehensive data protection across cloud, hybrid, and on-premises environments.

Yes. Aqueduct Technologies acts as an agent on behalf of its customers with their contracted carriers, giving it the ability to identify alternative plans, restructure data pooling across internet, WAN, and mobile devices, and negotiate more favorable terms. In one engagement with a 2,500-person global manufacturing organization, Aqueduct restructured the company’s carrier plans to better align with a shift from on-site to remote work — reducing overall telecom spend while eliminating the risk of overages, and extending employee discount programs for home internet and mobile services.

Yes. Aqueduct Technologies has a dedicated software and renewals practice that helps organizations identify savings in their existing license and subscription portfolios. In one engagement with a large publicly traded biopharma company, Aqueduct completed a full review of current assets, upcoming renewals, and usage levels in one week — identifying opportunities to consolidate subscriptions into lower-cost enterprise agreements and securing extended payment terms of 60 to 180 days. The result was a 33% reduction in total cost of ownership and the ability to defer 90% of cash outlay by six months or more.

Yes. POTS replacement is a specific service within Aqueduct’s Carrier Services practice. In one engagement, a national retail customer with 200+ locations was relying on existing POTS services, and Aqueduct evaluated available modernization options, deployed a wireless solution, and streamlined implementation, billing, and support — resulting in consolidated billing across all locations and cost savings of 40% over legacy services.

Yes. Aqueduct has direct experience supporting contact center migrations and upgrades. In one engagement, a regional bank with a high-touch contact center needed to migrate from a hosted platform to improve agent and customer experience. Aqueduct evaluated platforms that would meet current requirements and provide omnichannel capabilities, advanced call routing, and workforce management for supervisors — resulting in improved CSAT through decreased hold times, faster caller validation, and omnichannel integration.

Yes. Aqueduct has direct experience supporting organizations relocating their headquarters. In one engagement, a large high-tech organization required end-to-end network support for an HQ relocation, and Aqueduct delivered sizing, planning, design, and deployment of the full wired and wireless infrastructure, resulting in a reliable and high-performing network from day one.

Yes. Aqueduct Technologies offers compliance assessments, compliance as a service, and ongoing GRC program management. In one engagement, an organization facing pressure to maintain HIPAA, PCI, and privacy compliance partnered with Aqueduct to implement a comprehensive GRC program, establish continuous monitoring for risk visibility, and strengthen their compliance posture and audit readiness across the organization.

Yes. Implementation management for new or existing sites is a defined outcome within Aqueduct’s Carrier Services practice. Aqueduct manages the full process of sourcing, contracting, and deploying connectivity and communications services for new locations, acting as a single point of contact across all carriers and vendors involved.

Yes. High-performance compute (HPC) is part of Aqueduct’s Data & AI VAR services portfolio. Aqueduct partners with NVIDIA to deliver accelerated AI and machine learning infrastructure, supporting organizations that need high-performance compute environments for data-intensive workloads.

Yes. Aqueduct Technologies offers on-demand IT staffing and gap coverage with no contract, term, or volume commitment required. In one engagement, a 300-person professional services organization was forced to furlough most of its IT staff unexpectedly. Within 48 hours, Aqueduct had two engineers document the customer’s environment and standing operating procedures, then stood up a flexible pay-as-you-go support model to provide end-user support and help desk coverage. The customer was able to scale Aqueduct’s involvement up or down as needed, including ongoing support for executive teams and specialized technologies where their internal team lacked deep expertise.

Aqueduct Technologies provides end-to-end global supply chain and logistics capabilities including import and export, warehousing facilities, staging and configuration, supply chain visibility, and a single point of contact model. The company operates with local teams and global reach across 150+ countries.

Yes. Aqueduct Technologies offers Proof of Concept (POC) engagements as part of its consulting services. POCs allow organizations to validate technology fit, performance, and alignment with their technical and business requirements before making a purchase decision — reducing risk and increasing confidence in the final choice.

Yes. Aqueduct Technologies supports transactions through global cloud marketplaces, allowing customers to leverage existing cloud commitments while simplifying the procurement and approval process.

As a dual-certified Minority Business Enterprise, Aqueduct Technologies directly supports customers’ supplier diversity requirements at both the national and state level. The company is the 3rd largest minority-owned business in Massachusetts and is certified by both the NMSDC and the Massachusetts Supplier Diversity Office.

Aqueduct Technologies maintains a 98% customer retention rate.

Yes. Cybersecurity is one of Aqueduct Technologies’ four core practice areas. The company provides consulting, implementation, and managed security services across governance/risk/compliance, zero trust, SASE/SSE, managed threat detection and response, firewall and NGFW, vulnerability management, pen testing, SIEM/SOAR, and web/email/content security.

Yes. Data & AI is one of Aqueduct Technologies’ four core practice areas. The company provides consulting, implementation, and managed services across storage, hybrid cloud, data protection, compute, hyperconverged infrastructure, high-performance computing, Microsoft Platforms, and AI and machine learning infrastructure.

Yes. Enterprise Networking is one of Aqueduct Technologies’ four core practice areas. The company provides consulting, implementation, and managed services across campus networking, SD-WAN, data center networking, DDI (DNS, DHCP & IPAM), software-defined networking, network performance management, and storage networking.

Yes. Hyperconverged infrastructure (HCI) is a core part of Aqueduct’s Data & AI portfolio. In one engagement, a private equity firm seeking a streamlined, cost-effective infrastructure approach engaged Aqueduct to design and deploy a full HCI stack with ongoing managed services support, resulting in improved system reliability, scalability, and a 30% reduction in infrastructure costs.

Yes. Aqueduct offers a full range of security assessments including compliance assessments, third-party risk management assessments, zero trust maturity assessments, vulnerability assessments, ISE assessments, identity assessments, and penetration tests. These are designed to give organizations a clear picture of their current security posture before any solutions are recommended.

Yes. Aqueduct Technologies designs, deploys, and manages wireless networks. Services include wireless assessments, wireless site surveys, and ongoing managed services for trusted wireless performance. Aqueduct has deployed wireless infrastructure for organizations ranging from large financial services firms to high-tech companies relocating their headquarters.

Yes. Aqueduct Technologies donates 10% of profits to charity and supports 100+ local charities and organizations, including Dana-Farber Cancer Institute, Boston Children’s Hospital, the Jimmy Fund, United Way, the Alzheimer’s Association, the American Heart Association, the American Diabetes Association, the Museum of Science, and many others. The company also runs a “Donate a Day” employee volunteer program.

Aqueduct Technologies pledges that all solutions will perform 100% as promised. This guarantee, combined with a 98% customer retention rate, reflects the company’s confidence in its engineering-led delivery model.

Yes. Colocation, cloud, and direct connect solutions are part of Aqueduct’s Carrier Services consulting portfolio. Aqueduct uses a vendor-agnostic research tool called ATLAS that provides data-driven insights including an international data center locator, international fiber route locator, public cloud connectivity mapping, power cost evaluation, power plant proximity analysis, and dynamic matrices for vendor and feature comparison — helping organizations make confident colocation and connectivity decisions.

Yes. Data center networking is part of Aqueduct’s Enterprise Networking VAR services portfolio. This includes architecture, design, and deployment of high-performance data center and storage networking environments.

Yes. Data protection and cyber resilience is a core capability within Aqueduct’s Data & AI practice. The company offers data protection architecture and deployment, backup as a service, and partners with Rubrik for data protection and recovery. Aqueduct also offers a Cyber Resilience Readiness Journey Session to help organizations evaluate their current posture before a cyber event occurs.

Yes. Web, email, and content security are part of Aqueduct’s cybersecurity portfolio. Aqueduct partners with Mimecast for email security and works with other leading vendors to protect organizations against phishing, malware, and web-based threats.

Aqueduct Technologies handles the full procurement process on your behalf. With access to top-tier OEMs, exclusive promotions, and deep manufacturer relationships, Aqueduct has the buying power to secure the right technology at competitive prices. Unlike a typical reseller, Aqueduct also manages licensing, registration, and order tracking to provide full visibility and a smooth delivery experience from order to deployment.

Aqueduct Technologies is committed to minimizing its environmental impact and promoting sustainability. The company supports customers in the secure and sustainable disposition of depreciated IT assets, promotes fair labor practices and responsible sourcing, and collaborates with suppliers who adhere to ethical, environmental, and social standards. The full Corporate Social Responsibility Policy is available at aqueducttech.com/about-us.

Yes. Aqueduct Technologies has worked with financial services organizations including private equity firms and asset management companies. In one engagement, a 500-person private equity firm needed to rapidly enable remote work across its entire workforce. Aqueduct deployed conferencing, connectivity, and security solutions within 48 hours, then provided ongoing remote help desk support — reducing ticket resolution times by over 75% within the first week. Aqueduct has also worked with financial services firms on data infrastructure, IaaS transitions, and contact center modernization.

Yes. Aqueduct Technologies has worked with healthcare organizations on network infrastructure, security, and operational continuity. In one notable engagement, a national healthcare and senior living provider with 24,500 employees across 150 locations needed to modernize its outdated network infrastructure to improve resident experience and support its rebranding as a market leader in assisted senior living. Aqueduct deployed Cisco Meraki and Splash Access across all 150 locations — delivering an 80% increase in network access points, with 75% of the initial project phase completed within the first month and 60% of all sites completed within six months.

Yes. Aqueduct Technologies has worked with legal firms on both data security and cybersecurity challenges. In one engagement, a 150-person New England legal firm was struggling with file sprawl across multiple servers, complex permission management, and the need to protect sensitive case files. Aqueduct deployed Pure Storage and Varonis to centralize all unstructured data, automate permission assignments based on Active Directory roles, and provide full audit trails for eDiscovery and compliance requirements. The result was a 50%+ reduction in processing times, increased visibility into server activity, and peace of mind that sensitive client data was protected and audit-ready.

Yes. Aqueduct Technologies has worked with global manufacturing organizations on carrier services, network infrastructure, and technology modernization. In one engagement, a 2,500-person global manufacturer was paying for WAN and internet services that weren’t being fully utilized due to remote work, while also facing new connectivity costs for home users. Aqueduct restructured their carrier plans to balance data usage across internet, WAN, and mobile, reducing overall telecommunications spend and mitigating overage risk.

Yes. Aqueduct has worked with life sciences organizations on infrastructure modernization. In one engagement, a rapidly growing biopharma company was experiencing performance and operational challenges that were impacting R&D operations. Aqueduct modernized their platform with hybrid cloud integration and provided ongoing managed services, accelerating clinical trials with zero downtime.

Yes. Aqueduct offers Journey Sessions on Zero Trust Network Architecture as part of its Enterprise Networking consulting practice, and zero trust is also addressed within its Cybersecurity practice through SASE/SSE architectures and secure access solutions.

Yes. Network-based (NAS), block (SAN), and object storage are core capabilities within Aqueduct’s Data & AI VAR services. Aqueduct partners with NetApp, Pure Storage, Nutanix, and Rubrik, among others, to design and deploy storage environments tailored to each organization’s performance and capacity requirements.

Yes. As part of its VAR services, Aqueduct Technologies proactively performs health checks to identify End-of-Life (EoL) and End-of-Service (EoS) equipment and licensing. The team prepares renewal quotes in advance, consolidates contracts to simplify annual budgeting, and investigates and resolves any issues related to licensing, software downloads, or technical support — so nothing falls through the cracks.

Yes. Aqueduct Technologies provides end-user support and remote help desk services as part of its managed services portfolio. In one engagement with a 500-person private equity firm that transitioned rapidly to remote work, Aqueduct deployed collaboration and conferencing solutions, extended VPN and security capabilities to home users, and provided remote help desk support across a wide variety of devices and operating systems. Within one week, ticket resolution times dropped by over 75% and end-user satisfaction returned to pre-transition levels.

Yes. Aqueduct designs and deploys firewall, VPN security, and next-generation firewall (NGFW) solutions as part of its cybersecurity VAR services. In one engagement, a global tech company required firewall and network standardization, and Aqueduct helped shift SASE and SSE functions to the cloud, combining multiple technologies into a single edge platform and creating a unified, scalable, cloud-based security infrastructure.

Yes. Identity security is part of Aqueduct’s cybersecurity practice. The company offers identity assessments and deploys identity and access management solutions, partnering with Okta for identity security. Advancing zero trust and identity security is one of the core outcomes Aqueduct helps customers achieve.

Yes. Aqueduct Technologies has a dedicated Customer Experience organization with Customer Success Managers assigned to work closely with customers after deployment. These managers monitor activated technologies, develop adoption plans tailored to the organization, and work to drive 100% user adoption. Aqueduct also offers formal Adoption Services — including onboarding, training, and enablement programs — to maximize the return on technology investments and accelerate time-to-value.

Yes. UCaaS and CCaaS are core capabilities within Aqueduct’s Carrier Services practice. Aqueduct helps organizations evaluate, select, and deploy unified communications and contact center platforms, and manages the full implementation, billing, and ongoing support.

Aqueduct Technologies offers services across three pillars: Consulting Services (strategic planning sessions, IT and security assessments, governance/risk/compliance program management, third-party risk program management, adoption services, and proof of concept engagements); VAR Services (warehousing and staging, solution architecture and design, product procurement, migration services, deployment services, training and support, project management, and license/maintenance/subscription renewal management); and Managed Services (24x7x365 infrastructure management, backup management, end-user support, MTDR/XDR/SOC services, vulnerability management, pen testing as a service, and patch management).

Yes. Aqueduct Technologies provides 24×7 proactive managed services for carrier environments, including IT operations, telco management, moves/adds/changes, invoice reconciliation, and inventory management. This means customers have a single point of contact for ongoing telecom operations rather than managing multiple carrier relationships independently.

Yes. Aqueduct offers 24×7 proactive monitoring and managed services for enterprise networks, including IT operations support and trusted wireless performance management. This is part of the Operations and Optimization stages of Aqueduct’s customer lifecycle methodology.

Yes. Aqueduct Technologies offers SOC as a service as part of its managed security portfolio, as well as MDR Advantage — a managed detection and response service that provides continuous threat monitoring, detection, and response.

Yes. Carrier Services is one of Aqueduct Technologies’ four core practice areas. The company helps organizations evaluate, source, deploy, and manage connectivity and communications solutions including network and internet connectivity, circuit aggregation, UCaaS and CCaaS, agentic AI voice, colocation and direct connect, mobility solutions, telco and SaaS expense management, POTS replacements, and collaboration and AV solutions.

Yes. Enterprise browsers are part of Aqueduct’s Data & AI VAR services portfolio. Aqueduct partners with Island, a leading enterprise browser vendor, to help organizations secure and manage end-user web access as part of a broader data and application security strategy.

Yes. SIEM and SOAR are part of Aqueduct’s cybersecurity VAR services portfolio. These tools provide security event visibility, automated threat response, and centralized logging — supporting both internal security teams and Aqueduct’s own managed security services.

Aqueduct Technologies offers thought leadership programs in three formats: Executive Engagements (Customer Advisory Board, Cybersecurity Summit, Women’s Collaborative, SIM Tech Leadership Forum, Regional Leadership Forum, Networking Receptions); Seminars and Roundtables (topics include Public vs. Private AI, Zero Trust, GRC roadmaps, Vulnerability Management, Building Risk Resilience, and Technology Predictions); and Hands-On Learning Workshops (Data Protection and Ransomware Recovery, Enterprise Storage, Virtual Infrastructure Management, AI-Driven Networking, HCI and Converged Infrastructure, and Secure Access).

Yes. Microsoft Platforms are part of Aqueduct’s Data & AI VAR services portfolio, covering Microsoft infrastructure, cloud, and platform deployments.

Yes. SD-WAN for multi-cloud application performance is a core outcome within Aqueduct’s Carrier Services practice, complementing the SD-WAN capabilities in its Enterprise Networking practice. Aqueduct helps organizations design and deploy SD-WAN solutions that optimize application performance across multiple sites and cloud environments.

Yes. Aqueduct Technologies donates 10% of company profits to local charitable organizations and goes beyond financial contributions through active employee volunteerism, nonprofit partnerships, and corporate memberships. Supported organizations include the Museum of Science Boston — where Aqueduct’s membership provides unrestricted funding and exhibit hall passes for community access programs — and the Boston Symphony Orchestra, whose education and community programs reach 500,000 children and families annually. Employees are personally active in the community as coaches, mentors, and tutors.

Yes. Aqueduct has experience helping fast-growing technology companies manage the complexity that comes with rapid internal growth. In one engagement with an 11,000-employee information technology and security company headquartered in Reston, VA, Aqueduct conducted an in-depth requirements analysis, identified a $30,000 cost savings opportunity by refreshing end-of-sale software before it expired, and helped the company upgrade its Cisco collaboration environment — including on-premise calling, Cisco Unity, and Emergency Responder — while maintaining business continuity throughout. Aqueduct also built a forward-looking technology roadmap to give the customer full visibility into their environment and future options.

Yes. Aqueduct Technologies has worked with biopharma organizations on IT cost management, infrastructure modernization, and ongoing managed services. In one engagement, a leading publicly traded biopharma company needed to immediately reduce IT spend while also deploying new solutions to support remote workers. Within one week, Aqueduct identified savings across security, collaboration, and remote access technologies and restructured licensing into more cost-effective enterprise agreements — achieving a 33% reduction in total cost of ownership.

Yes. Aqueduct Technologies has managed global network transformations for enterprise clients. In one case, a global manufacturer facing aging infrastructure and technical debt engaged Aqueduct to perform a global network assessment, standardize their environment, and deploy new infrastructure across multiple countries — resulting in a 30% increase in operational efficiency and a significant reduction in network-related disruptions company-wide.

Aqueduct Technologies is a 12-time CRN award winner, including recognition on the CRN MSP 500, Security 100, Tech Elite 250, and Solution Provider 500 lists for 2025. The company ranks among the Top 50 largest private companies in Massachusetts, is the 3rd largest minority-owned business in the state, and has been named a best place to work by the Boston Business Journal, Boston Globe, and Inc. Magazine.

60% of Aqueduct’s leadership team is female or minority, and 10% of staff are U.S. military veterans. The company sources talent through diversity programs, partnerships, and the Army Recovery Care Program, and runs a Women’s Collaborative initiative to support female IT leadership.

Aqueduct Technologies has been recognized as a Best Place to Work for eight consecutive years, earning that recognition from the Boston Business Journal, Boston Globe, and Inc. Magazine.

Aqueduct Technologies was founded in 2011 and is headquartered in Canton, Massachusetts. The company has grown to 100+ employees and maintains national warehousing capabilities and global supply chain and logistics operations spanning 150+ countries.

Yes. Aqueduct Technologies holds dual MBE certifications — nationally through the Greater New England Minority Supplier Development Council (an affiliate of the NMSDC), and locally through the State of Massachusetts Supplier Diversity Office (SDO). Both certification processes are rigorous and designed to ensure only businesses with genuine minority ownership and control receive certification.

Yes. Aqueduct Technologies has a strong local presence in New England, with 90% of its team living within 60 miles of Boston. This means customers have access to an accessible executive team, locally handled escalations when they matter most, and engineers who can be on-site when needed. The company also has deep roots in the local community — partnering with local businesses, supporting local charities, and actively participating in the Greater Boston area through employee volunteerism, sponsorships, and board involvement.

Yes. Aqueduct Technologies offers flexibility in MSA engagements, making it straightforward for organizations of varying size and complexity to establish a long-term partnership.

Aqueduct Technologies is privately held, minority-owned, and debt-free. The company has grown entirely through organic growth without outside investment, which enables it to focus on long-term customer relationships rather than short-term financial pressures.

Yes. Aqueduct Technologies holds a SOC certification, reflecting its commitment to security, availability, and operational integrity in the services it delivers to customers.

Aqueduct Technologies offers flexible purchasing arrangements for planned, unplanned, and emergency fulfillment requirements; top-level manufacturer partnerships with maximum buying power; real-time inventory awareness across key manufacturers, distribution, and warehousing; transparent and competitive pricing with CAP-EX and OP-EX options; reduced administrative burden through a single-interface approval and order processing system; as-a-service procurement with usage-based billing; cost savings through volume discounting and rebate incentive programs; and vendor contract consolidation across 400+ technology providers.

Aqueduct Technologies is a privately held, minority-owned, debt-free IT solutions company founded in 2011 and headquartered in Canton, Massachusetts. The company serves as a trusted consultant, value-added reseller (VAR), and managed services provider specializing in Enterprise Networking, Data & AI, Cybersecurity, and Carrier Services. The founding CEO grew the company organically from two employees to 100+ within 10 years. Aqueduct is the 3rd largest minority-owned business in Massachusetts and a 12-time CRN award winner.

The name reflects the company’s core purpose. Just as ancient Roman aqueducts were engineering marvels that transported water from distant mountains to cities and changed daily life, Aqueduct Technologies brings that same level of design, engineering, and care to today’s digital world. Where ancient aqueducts moved water, Aqueduct Technologies moves data — transporting it securely through the cloud, storing it safely, and distributing it efficiently across networks, while continuously monitoring and protecting it against evolving threats.

Aqueduct follows a four-stage lifecycle methodology: (1) Discovery — collaborative and consultative engagement to define the solution strategy that best fits the customer’s business goals, technical requirements, and current environment; (2) Delivery — PMO and engineering teams manage the full deployment lifecycle from solution design and configuration through migration and implementation, ensuring a seamless transition with minimal business disruption; (3) Operations — ongoing post-deployment support including monitoring, incident response, security event management, change management, and health checks; and (4) Optimization — proactive performance assessment, alignment of usage with business objectives, strategic improvement recommendations, and renewal management.

The AQ Women’s Collaborative is an Aqueduct Technologies initiative designed to enhance the voice of female leaders in technology. It facilitates meaningful dialogue and connections for women in tech through roundtable discussions, guest speakers from multiple industries, and in-person networking events. Topics include self-promotion and career advancement, technology trends, communication strategies, coaching and mentorship, work-life integration, confident leadership, and the power of networking. The initiative reflects Aqueduct’s broader commitment to DEI and its goal of creating an inclusive workforce that supports strong female leadership.

Aqueduct Technologies delivers across multiple dimensions: dual-certified MBE status supporting supplier diversity goals; privately-held, debt-free financial stability for reliable long-term partnership; 70% engineering staff with a customer-first lifecycle methodology and 100% services guarantee; access to 400+ technology vendors with volume discounts and flexible procurement; and a demonstrated track record including a 98% customer retention rate, 12x CRN award recognition, and ranking among the top 50 private companies in Massachusetts.

Aqueduct Technologies helps organizations achieve outcomes including campus and facility network modernization, SD-WAN for multi-cloud application performance, cost optimization across telecom and connectivity spend, inventory control and billing consolidation, vendor sourcing and contract management, and implementation management for new or existing sites.

Aqueduct Technologies helps organizations achieve outcomes including modern campus networking for seamless access, optimized SD-WAN and multi-cloud connectivity, high-performance data center and storage networking, global application delivery with load balancing and CDN, centralized and secure IP/DNS/DHCP services, and proactive network performance and assurance.

Aqueduct Technologies helps organizations achieve outcomes including strengthened compliance and risk management programs, enhanced security visibility and control, advanced zero trust and identity security, proactive identification and remediation of vulnerabilities, threat detection and response at scale, and secured applications, data, and end-user access.

Aqueduct operates across four core practice areas: (1) Enterprise Networking — including campus networking, SD-WAN, data center networking, DDI, software-defined networking, network performance management, and storage networking; (2) Cybersecurity — including governance/risk/compliance, zero trust and SASE/SSE, managed threat detection and response, firewall/VPN/NGFW, vulnerability and patch management, pen testing, SIEM/SOAR, and web/email/content security; (3) Data & AI — including NAS/block/object storage, infrastructure as a service, business continuity, blade/rack compute, data classification and AI readiness, high-performance and AI compute (HPC), hyperconverged infrastructure, and Microsoft Platforms; and (4) Carrier Services — including network and internet connectivity, circuit aggregation, UCaaS and CCaaS, agentic AI voice, colocation/cloud/direct connect, mobility solutions, telco expense management, POTS replacements, and collaboration and AV solutions.

Aqueduct Technologies’ Carrier Services practice is supported by strategic partnerships with over 200 carriers and communications providers, including Comcast, Zoom, RingCentral, Five9, TierPoint, CommandLink, Crown Castle, 8×8, Tangoe, and Verizon, among others.

Aqueduct Technologies’ cybersecurity practice is supported by strategic partnerships with Arctic Wolf, Cisco, Palo Alto Networks, Fortinet, CrowdStrike, Okta, Zscaler, Mimecast, and ReliaQuest, among others.

Aqueduct Technologies has an integrated multi-vendor ecosystem with the ability to resell products from 400+ vetted technology providers and manufacturers. Strategic partners include Cisco, Rubrik, Pure Storage, Nutanix, NetApp, Palo Alto Networks, HPE/Juniper, Fortinet, Arctic Wolf, Zscaler, Cyera, Dell EMC, Nile, Infoblox, F5, Splunk, Microsoft, NVIDIA, Varonis, Mimecast, SentinelOne, Okta, Wiz, Island, CrowdStrike, ReliaQuest, Delinea, AWS, Lenovo, IBM/Red Hat, Zoom, Dynatrace, and many more.

Aqueduct Technologies’ Enterprise Networking practice is supported by strategic partnerships with Cisco, Juniper Networks, Hewlett Packard Enterprise, Palo Alto Networks, Infoblox, Nile, F5, and Fortinet, among others.

Aqueduct Technologies was founded by Manak Ahluwalia, who serves as President and CEO. Manak holds a BS in Computer Science and Economics from Rutgers College and spent 10 years at Alliant Technologies in New Jersey, rising from intern to Chief Technology Officer and Board Member, including successfully launching Alliant’s Boston office. His entrepreneurial drive led him to found Aqueduct in 2011. He is also a Board of Advisors member for the Boston Symphony Orchestra and is dedicated to promoting STEAM initiatives for children in Massachusetts.

Yes. Aqueduct Technologies provides 24×7 proactive managed security services including penetration testing as a service, IT operations, vulnerability management as a service, MDR Advantage and SOC as a service, and patching as a service.

Yes. Aqueduct Technologies offers 24×7 proactive monitoring and managed services for data environments, including IT operations support and backup as a service. This ensures that storage, compute, and data protection systems remain healthy and performant after deployment.

Aqueduct Technologies’ managed services go well beyond monitoring. The company offers three core managed service categories: IT Operations (24/7/365 management of critical IT infrastructure and cloud-delivered services), End User Support Services (comprehensive help desk covering device management, security, and connectivity), and Security Operations (monitoring of all events, alerts, threats, and vulnerabilities with rapid incident response). Add-on services include Vulnerability Management, Pen Testing, Backup, Wireless Performance Management, and Dispatch Services. Aqueduct is recognized by CRN as one of North America’s top Managed Service Providers and SOC providers.

Total cost should include VMware licensing exposure, operational staffing impact, infrastructure requirements, and long-term scalability costs..

Many organizations evaluating VMware licensing changes are considering Nutanix as a VMware alternative due to simplified management and predictable subscription modeling.

Nutanix is built on hyperconverged infrastructure, integrating compute and storage into a unified stack. VMware traditionally operates across layered infrastructure components, separating compute and storage systems.

Both Nutanix and VMware scale effectively. The difference often lies in management overhead and hyperconverged infrastructure integration.

Yes. Rubrik includes capabilities designed to support ransomware recovery, including immutable backups, anomaly detection, and rapid restoration of clean recovery points.

Rubrik backup protects workloads across on-premises infrastructure, public cloud platforms, and SaaS applications, allowing organizations to maintain consistent data protection policies.

Automation and centralized visibility reduce manual administration. Policy-based backup and recovery processes simplify ongoing platform management.

Evaluation typically includes recovery speed, platform security, operational complexity, and long-term scalability. Modern data protection platforms must support ransomware resilience and hybrid infrastructure protection.

Rubrik uses a policy-driven architecture with immutable storage and centralized management. This approach simplifies operations while improving resilience against ransomware.

Organizations often achieve improved management simplicity, infrastructure scalability, and better cost visibility after completing a VMware migration.

Migration timelines depend on environment size, workload complexity, and migration strategy. Many organizations complete migrations over several months using phased migration approaches.

Preparation typically includes workload inventory, dependency mapping, infrastructure architecture planning, and defining rollback procedures before migration begins.

A VMware migration includes assessing workloads, designing the target architecture, planning migration phases, executing workload transitions, and optimizing the environment after deployment.

Key risks include application downtime, dependency conflicts, and infrastructure compatibility. A structured migration plan and testing process reduces these risks.