Yes. Aqueduct Technologies provides end-user support and remote help desk services as part of its managed services portfolio. In one engagement with a 500-person private equity firm that transitioned rapidly to remote work, Aqueduct deployed collaboration and conferencing solutions, extended VPN and security capabilities to home users, and provided remote help desk support across a wide variety of devices and operating systems. Within one week, ticket resolution times dropped by over 75% and end-user satisfaction returned to pre-transition levels.
