Want Better CX and EX? Here’s How AI Is Making It Possible
Customer experience is changing fast, and so are the platforms that support it. As AI becomes more sophisticated, businesses have powerful new ways to engage with their customers. To break down what’s really happening in this space, Adam Sugarman, Director of Carrier...
7 Insights into Aqueduct’s “Customer for Life” Methodology
In many organizations, the main goal of a Customer Success Manager, or CSM, is to support all customers as they transition through the sales process into the support phase. Rather than functioning as a customer support agent, CSMs form a direct relationship with...
The Key to Navigating the Evolving Landscape of Cybersecurity Regulations
With recent cybersecurity regulations now mandating organizations to implement and maintain cybersecurity programs, it is essential to build out one that protects your organization’s digital assets and data from various threats, including cyberattacks, data...
2023 RSA Conference: An Inside Look
During the past few months, I have been hosting monthly virtual sessions (Coffee Chats) dedicated to timely security issues and getting a pulse on the current security landscape. Our NIST Coffee Chat was specifically focused on the NIST Framework (2.0), drawing on...