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One partner across your IT lifecycle.
Plan, build, operate, and evolve your environment with one team. Our engineers start from your business goals and stay involved after go-live.
How we work
End to end, with value in every phase
One team stays with you from the first conversation through daily operations and every improvement after.
- 01PlanDefine what's right
- Business and technical requirements
- Assessments
- Solution design options
- Roadmap and budget
- 02BuildDeliver it right
- Architecture and design
- Procurement and staging
- Deployment and migration
- User training
- 03OperateKeep it running
- Monitoring and management
- Security operations
- Administration and change control
- Performance and availability
- 04EvolveGet more from it
- Continual improvement
- New features and functions
- Emerging business needs
- Roadmap reviews
Rethink or replace. When needs shift or a solution reaches end of life, the cycle starts again with a new plan.
The Aqueduct Services Guarantee
Our work is guaranteed. If a solution doesn't perform as designed, we keep working at no cost for our services until it does.
01 · Define what's right
Plan
Know where you stand and what to invest in next.
- Assessments & workshopsSee how your environment compares to best practice, with clear recommendations you can act on. For a broader view, our Maturity Assessment scores each capability and ranks what comes first.
- Risk, security & compliance planningKnow your exposure before you invest.
- vCIO, vCISO & executive advisorySenior technology and security leadership for your team, without a full-time hire.
02 · Deliver it right
Build
Get the right solution in place, adopted, and working as designed.
- Solution architecture & engineeringDesigns that fit your environment and your roadmap.
- Sourcing & lifecycle managementOne accountable partner for pricing, licensing, renewals, warranties, and support.
- Implementation & migrationComplex projects planned, tested, and delivered with clear milestones.
- Central staging & deploymentEquipment arrives at every location configured and ready to install.
- User training & knowledge transferYour team trained to run what we deliver.
03 · Keep it running
Operate
Keep your technology running, secure, and supported around the clock.
- Managed IT & infrastructureYour environment monitored and managed 24/7, fully or alongside your team.
- 24/7 security operationsThreats detected and contained around the clock with MDR Advantage, our managed detection and response.
- Infrastructure & security as a ServiceThe infrastructure and security you need as a predictable subscription, including Cisco Powered Network, vulnerability management, and penetration testing.
- GRC & compliance as a ServiceStay audit-ready, with your governance, risk, and compliance program run for you.
- Backup, DR & business continuityGet back up quickly, with recovery plans that have actually been tested.
- On-site support at every locationHands-on help at every site, when you need it.
- License & cost optimizationKeep spend aligned with what you actually use.
04 · Get more from it
Evolve
Keep getting more from your technology as your business changes.
- Roadmap reviewsYour priorities kept in step with your business, risks, and budget.
- Maturity reassessmentsSee the progress you’ve made and where to focus next.
- Rethink or replaceReplace aging technology on your schedule, not in a crisis.
- New features & emerging needsGet more from what you own, and add what the business needs next.
Engagement models
Ways to work with us
Choose the model that fits each solution. Many customers use more than one.
98% customer retention · 70%+ engineers, architects, and consultants · 24/7 operations
Not sure where to start?
Start where it makes sense for you: a conversation, a focused assessment, a small project, or a full technology benchmark.