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One partner across your IT lifecycle.

Plan, build, operate, and evolve your environment with one team. Our engineers start from your business goals and stay involved after go-live.

How we work

End to end, with value in every phase

One team stays with you from the first conversation through daily operations and every improvement after.

100%

The Aqueduct Services Guarantee

Our work is guaranteed. If a solution doesn't perform as designed, we keep working at no cost for our services until it does.

01 · Define what's right

Plan

Know where you stand and what to invest in next.

  • Assessments & workshopsSee how your environment compares to best practice, with clear recommendations you can act on. For a broader view, our Maturity Assessment scores each capability and ranks what comes first.
  • Risk, security & compliance planningKnow your exposure before you invest.
  • vCIO, vCISO & executive advisorySenior technology and security leadership for your team, without a full-time hire.

02 · Deliver it right

Build

Get the right solution in place, adopted, and working as designed.

  • Solution architecture & engineeringDesigns that fit your environment and your roadmap.
  • Sourcing & lifecycle managementOne accountable partner for pricing, licensing, renewals, warranties, and support.
  • Implementation & migrationComplex projects planned, tested, and delivered with clear milestones.
  • Central staging & deploymentEquipment arrives at every location configured and ready to install.
  • User training & knowledge transferYour team trained to run what we deliver.

03 · Keep it running

Operate

Keep your technology running, secure, and supported around the clock.

  • Managed IT & infrastructureYour environment monitored and managed 24/7, fully or alongside your team.
  • 24/7 security operationsThreats detected and contained around the clock with MDR Advantage, our managed detection and response.
  • Infrastructure & security as a ServiceThe infrastructure and security you need as a predictable subscription, including Cisco Powered Network, vulnerability management, and penetration testing.
  • GRC & compliance as a ServiceStay audit-ready, with your governance, risk, and compliance program run for you.
  • Backup, DR & business continuityGet back up quickly, with recovery plans that have actually been tested.
  • On-site support at every locationHands-on help at every site, when you need it.
  • License & cost optimizationKeep spend aligned with what you actually use.

04 · Get more from it

Evolve

Keep getting more from your technology as your business changes.

  • Roadmap reviewsYour priorities kept in step with your business, risks, and budget.
  • Maturity reassessmentsSee the progress you’ve made and where to focus next.
  • Rethink or replaceReplace aging technology on your schedule, not in a crisis.
  • New features & emerging needsGet more from what you own, and add what the business needs next.

Engagement models

Ways to work with us

Choose the model that fits each solution. Many customers use more than one.

01ProjectA defined scope, delivered by our engineers and project managers, from design to go-live.
02Fully managedWe run it for you around the clock, with clear service levels and regular reviews.
03Co-managedWe work alongside your team, covering the hours, skills, or systems you choose.
04AdvisoryvCIO and vCISO leadership, assessments, and roadmaps when you need senior guidance without a full-time hire.

98% customer retention · 70%+ engineers, architects, and consultants · 24/7 operations

Not sure where to start?

Start where it makes sense for you: a conversation, a focused assessment, a small project, or a full technology benchmark.