Frequently asked questions.

Yes. We handle procurement end to end across our technology partners: pricing, licensing, registration, order tracking and delivery, with capital or operating-expense options and usage-based billing where it fits. You can also buy through the major cloud marketplaces, so purchases count against cloud commitments you already have. Our MSAs are flexible, so organizations of any size can set up a long-term agreement without friction.

Yes. A proof of concept lets you test fit, performance and business requirements in your own environment before you commit, which lowers the risk of the final choice.

Start with a conversation. From there, the right first step depends on you: a strategic planning session to line up your technology roadmap with your business goals, a focused assessment of one technology area, a small first project, or a full maturity assessment that benchmarks where you stand today. Our recommendations are vendor-agnostic and based on what fits your environment.

Yes. Our vCIO and vCISO services give you experienced technology and security leadership without a full-time hire. They set strategy and roadmaps, report to your executives and board, and guide the programs that follow, often alongside our GRC & compliance as a Service.

We stay. Every engagement follows the same lifecycle: Plan, Build, Operate, Evolve, so after we build we can operate it with monitoring, incident response and health checks, then help it evolve. Customer Success Managers track the technology you’ve activated and build an adoption plan, and our Adoption Services add onboarding, training and enablement so your people actually use what you bought.

Yes. We run health checks to flag end-of-life and end-of-support equipment and licenses, prepare renewal quotes ahead of time and consolidate contracts so annual budgeting is simpler. For one publicly traded biopharma company, we reviewed every asset, renewal and usage level in a week, cutting total cost of ownership by 33% and deferring 90% of the cash outlay by six months or more.

Yes. We offer 24/7/365 IT operations for critical infrastructure and cloud services, end-user support covering devices, security and connectivity, and security operations that watch every event, alert and vulnerability and respond fast. Add-ons include vulnerability management, penetration testing, backup, wireless performance management and dispatch.

Yes. We provide on-demand IT staffing with no contract, term or volume commitment. Our engineers can quickly document your environment and procedures, then cover help desk, end-user support or project work on a pay-as-you-go basis that scales up or down as you need.

Yes. We handle import and export, warehousing, staging and configuration, with supply chain visibility and a single point of contact from order to install. For sites outside the United States, we work with a logistics partner that handles local shipment, import and tax in each country.

Yes. About 80% of our team lives within 60 miles of Boston, so escalations are handled locally, engineers can be on site when you need them and our executives are easy to reach. We are also active in the Greater Boston community through volunteering, sponsorships and board service.

Yes. We are headquartered in Canton, MA, and work with leading organizations across the United States, from growing companies to the Fortune 500. Our engineers travel to customer sites, our managed services run remotely around the clock, and our logistics partner delivers equipment internationally.

Yes. We plan and carry out both cloud migration and repatriation. An asset management firm that wanted to cut capital spending moved its infrastructure to our Infrastructure as a Service with disaster recovery as a Service, gaining a more flexible and cost-efficient model.

Yes. For an industrial technology company, we deployed new server and storage platforms across its manufacturing and distribution sites, making production systems 30% faster and raising throughput by 25%. For a private equity firm, we designed, deployed and now manage a hyperconverged (HCI) stack that cut infrastructure costs by 30%.

Yes. We use a vendor-agnostic research tool that compares data centers, carriers and cloud on-ramps by cost, performance and location, including fiber routes, power costs and proximity to power plants. It turns a colocation decision into a data-driven one.

Yes. We size, architect, procure and implement GPU-enabled private cloud and compute platforms for AI workloads, with the capacity, connectivity and data access that inference and model development need. We partner with NVIDIA for accelerated computing.

We assess, design, deploy and manage security across governance, risk and compliance, zero trust and secure access (SASE and SSE), firewalls and next-generation firewalls, SIEM and SOAR, and web and email security. Assessments come first, covering compliance, zero trust maturity, vulnerabilities, identity and third-party risk. Partners include Arctic Wolf, Cisco, Palo Alto Networks, Fortinet, CrowdStrike, Okta, Zscaler, Mimecast and ReliaQuest.

Yes. Penetration testing is available as a one-time engagement or as Penetration Testing as a Service for continuous testing. Vulnerability Management as a Service and Patching as a Service find and close gaps on an ongoing basis.

Yes. For a wealth management firm, we put in place SASE, SSE, segmentation and round-the-clock detection and response, giving it end-to-end protection with real-time threat management. Identity is part of every zero trust design: we assess identity security and deploy identity and access management with Okta.

Yes. MDR Advantage, our managed detection and response service, monitors, detects and responds to threats around the clock, and we also offer SOC as a Service. Both draw on the SIEM and SOAR tooling we deploy for centralized logging and automated response.

Yes. We run compliance assessments, GRC & compliance as a Service and ongoing GRC program management, including continuous monitoring for HIPAA, PCI and privacy requirements. For one global organization, we built a full third-party risk management program that reduced high-risk control gaps by 40% within 12 months.

Yes. We evaluate, select and deploy UCaaS and CCaaS platforms, then manage implementation, billing and support. Providers we work with include Zoom, RingCentral, Five9 and 8x8. For a security technology company with 11,000 employees, we upgraded its Cisco collaboration environment without disrupting the business and found $30,000 in savings by refreshing software before end of sale.

Yes. A regional bank with a high-touch contact center moved off a hosted platform with our help, choosing one with omnichannel support, advanced call routing and workforce management. Customer satisfaction rose as hold times dropped and callers were verified faster.

Yes. We deploy agentic AI voice to automate routine calls and customer interactions as part of modernizing how you communicate.

Yes. Our managed services team provides help desk and end-user support across devices, security and connectivity for remote, hybrid and in-office staff. It can cover your whole workforce or fill gaps in your own team's hours.

Yes. We configure Microsoft 365, Teams, Copilot and approved personal AI tools, control access to them with secure access and enterprise browser protections, and help employees build confidence and practical skills through training and adoption support.

Yes. We have worked with private equity firms, asset managers, wealth managers and banks on Infrastructure as a Service, zero trust and contact center modernization, with the documentation regulators and examiners expect.

Yes. A national healthcare and senior living provider with 24,500 employees across 150 locations modernized its network with Cisco Meraki and Splash Access through us, increasing access points by 80%. We finished 60% of all sites within six months.

Yes. Where uptime is the product, we cover cloud cost and operations, security posture and the SOC 2 and questionnaire evidence your customers ask for, and testing and security for the AI features and agents you build. A fast-growing security technology company refreshed its calling platform with us before end of sale while it grew 20%.

Yes. We design campus wireless and segmentation around the academic calendar, protect sponsored research data with controls aligned to NIST 800-171 and CMMC, and help institutions find the AI already in use, set policy and guardrails and govern the assistants they deploy.

Yes. For hospitality groups with many locations and little on-site IT, we standardize property networks, protect payment and guest data with PCI-aligned controls and run guest contact centers. A multi-billion-dollar restaurant and retail enterprise replaced appliance-based security at more than 2,000 locations with a cloud-first zero trust architecture through us.

Yes. For a fast-growing biopharma company whose platform was slowing R&D, we modernized its infrastructure with hybrid cloud and now provide managed services, helping speed up clinical trials with zero downtime.

Yes. We have standardized global networks, modernized data centers at manufacturing and distribution sites and restructured carrier plans. We also separate plant systems from business networks, so connecting the plant floor doesn't put production at risk.

Yes. We help towns, cities, agencies and public safety organizations modernize aging systems in phases that fit budget and procurement cycles, protect CJIS data and set up tested ransomware recovery so essential services keep running.