In many organizations, the main goal of a Customer Success Manager, or CSM, is to support all customers as they transition through the sales process into the support phase. Rather than functioning as a customer support agent, CSMs form a direct relationship with...
With recent cybersecurity regulations now mandating organizations to implement and maintain cybersecurity programs, it is essential to build out one that protects your organization’s digital assets and data from various threats, including cyberattacks, data...
During the past few months, I have been hosting monthly virtual sessions (Coffee Chats) dedicated to timely security issues and getting a pulse on the current security landscape. Our NIST Coffee Chat was specifically focused on the NIST Framework (2.0), drawing on...
At the cornerstone of our organization are Aqueduct’s core values: Learn, Teach, Care, and Impact. It’s the driving force behind how we recruit, cultivate talent, evolve our employee programs, and build the foundation of our culture. Aqueduct thrives because we bring...
When it comes to O365 backup, most people think, “Doesn’t Microsoft take care of Microsoft 365 backup?” However, it’s important to remember that SaaS platform providers, like Microsoft 365, take on the responsibility of application uptime and the underlying...
Network-as-a-Service (NaaS) is a cloud model that enables users to easily operate their network and achieve the outcomes they expect from it without owning, building, or maintaining their own infrastructure. NaaS can replace hardware-centric VPNs, load balancers, and...
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