7 Insights into Aqueduct’s “Customer for Life” Methodology
In many organizations, the main goal of a Customer Success Manager, or CSM, is to support all customers as they transition through the sales process into the support phase. Rather than functioning as a customer support agent, CSMs form a direct relationship with...2023 RSA Conference: An Inside Look
During the past few months, I have been hosting monthly virtual sessions (Coffee Chats) dedicated to timely security issues and getting a pulse on the current security landscape. Our NIST Coffee Chat was specifically focused on the NIST Framework (2.0), drawing on...Regaining the Unstructured Manner of Work
At the cornerstone of our organization are Aqueduct’s core values: Learn, Teach, Care, and Impact. It’s the driving force behind how we recruit, cultivate talent, evolve our employee programs, and build the foundation of our culture. Aqueduct thrives because we bring...5 reasons why Microsoft 0365 backup is critical
When it comes to O365 backup, most people think, “Doesn’t Microsoft take care of Microsoft 365 backup?” However, it’s important to remember that SaaS platform providers, like Microsoft 365, take on the responsibility of application uptime and the underlying...